Orbit Baby provides an After-Impact Exchange Program for child restraints that have been involved in a serious crash. To be eligible for a replacement child restraint you must contact Orbit Baby within 60 days and provide information regarding the incident, including official documentation. If you are determined to be eligible, Orbit Baby will replace your product.
There is no state or federal law that requires Orbit Baby to replace child restraints. There are state laws in California and Illinois that require the insurance company to replace the insured's child restraint if it has been involved in a collision. The after-impact exchange program is totally voluntary and Orbit Baby is not obligated or bound by law to grant any exchanges. The after-impact exchange program only applies to Orbit products purchased and used in the United States of America. Orbit Baby does not suggest that every request for an exchange will be granted and reserves the right to deny an exchange, or to modify or cancel this program at any time without prior notice.
Please contact Orbit Baby at firstname.lastname@example.org, or 1-877-ORB-BABY, if you need assistance with this program.