Orbit Baby Limited Customer Warranty
What this Limited Warranty covers and for how long:
Orbit Baby, Inc. ("Orbit Baby") warrants that the product accompanied by this limited warranty is free from manufacturing defects in material or workmanship for a period of two (2) years from the date of original purchase. This warranty only applies to the original purchaser of the product, and only to products purchased and used in the United States of America. The limited warranty period also applies to any implied warranties that may exist under applicable law. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
What this Limited Warranty does not cover:
This limited warranty does not apply to: (1) defects resulting from repair (except by Orbit Baby or its authorized service representatives) or alteration of the product, (2) defects resulting from use with covers, inserts, accessories, tightening devices, or other components not supplied by or expressly approved in writing by Orbit Baby, (3) defects resulting from misuse, including any use not in accordance with the product instructions, abuse, accident, neglect, improper maintenance or handling, or normal wear and tear, (4) defects resulting from handling by airlines or airport staff, and (5) defects such as corrosion or molding resulting from improper storage, such as storage outdoors, storage in damp environments, or storage with moisture or salt on the product.
What Orbit Baby will do:
If you believe the product is defective please return it to Orbit Baby in the manner described below within the limited warranty period. If Orbit Baby determines a defect is covered by this limited warranty, Orbit Baby will, at its option, repair or replace the product or components of the product. This limited warranty extends to repaired and replacement products and components only through the end of the original limited warranty period.
Limitation of Remedies under Limited Warranty:
Your remedies under this limited warranty are limited to repair or replacement of the product or components of the product. In no event will Orbit Baby or any of its retailers, dealers, distributors or resellers be liable for incidental, indirect or consequential damages relating to the product (including any repaired or replacement product or component) or its use. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.
How State law applies:
This limited warranty gives you specific legal rights, and you may have other rights which vary from State to State.
What you must do to get service under this limited warranty:
To make a claim under this limited warranty you must first contact Orbit Baby. Please write to: Orbit Baby, Inc., 8678 Thornton Ave., Newark, CA 94560, or call 1-877-ORB-BABY or email to [email protected] . You must provide proof of purchase in the form of your original sales receipt in order to obtain service under this limited warranty.
Please note: This warranty only applies to the original purchaser of the product which was sold by an authorized retailer.
Learn more about Orbit’s After-Impact Exchange Program.