Our return policy differs depending on the product category. You can learn more about our 60-day home trial and standard return policy here.

• Items with return requests initiated more than 60 days from the ship date.
• Additional returns beyond the one-return-per-household limit for the same product category under the 60-Day At-Home Trial.
• Products showing excessive wear or damage beyond “gentle trial use,” including deep scratches, torn fabric, stains, mud, rust, missing parts, or structural damage.
• Items returned without original Orbit Baby packaging, including original boxes and protective inserts.
• Products damaged during return transit due to improper packaging by the customer.
• Standalone (not purchased in a bundle or travel system) car seats, bassinets, Helix+, accessories, or spare parts that have been used, washed, or removed from original packaging.
• Returns not shipped within 7 days of receiving the pre-paid return label
  Returns submitted using expired or voided return labels.
• Items whose condition materially differs from what was reported during the return request, which may result in restocking fees or return denial.

Once your return is received and inspected at our facility (typically within 3-5 business days of receipt): 

• Refund Amount: We will issue a refund to your original form of payment. This refund will include any applicable sales tax paid on the item. 
• Original Shipping Costs: Original outbound shipping charges (if applicable) are non-refundable. 
• Restocking Fees: If applicable based on the condition assessment in Section 4, restocking fees will be deducted from the final refund total. 

We do not offer direct exchanges. However, here’s the easiest way to get what you need: simply initiate a return for your new, unused item in its original packaging. Once your return is received and refunded to your original payment method, you can place a new order for the item you’d like instead.

If you believe the product is defective, please contact Orbit Baby at hello@orbitbaby.com with your serial number and original proof of purchase to initiate review within the limited warranty period. If Orbit Baby determines a defect is covered by this limited warranty, Orbit Baby will, at its option, repair or replace the product or components of the product. This limited warranty extends to repair and replacement products and components only through the end of the original limited warranty period.

A return request can be submitted here. Please have your order # and email handy.